Services

 

Shipping & Delivery

Products ordered will be delivered to your delivery address by DHL Express Courier within 5 working days. Ordered goods will be dispatched by www.mood54.com from Monday to Friday from 2.00 p.m. to 4.00 p.m. Orders placed at weekends will be processed the following Monday.You can track the progress of your delivery through the information available on the website www.dhl.it by using your tracking code (Airway Bill no).
For further information please see Terms and Conditions.

Privacy & Security

We may collect some information and personal details in order to understand our customer needs and provide them with a better service and for marketing and market research purposes. Information collected can only be used in accordance with our Privacy Statement.We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
For further informatin please see Privacy Policy.


Returns & Replacements

You can exercise your right of withdrawal, without penalty, within ten (10) working days from the day you received the goods purchased on www.mood54.com. If you decide to exercise your right to return purchased products, the Vendor has the right not to accept returned item which are missing their identification tag, which have been damaged or if their essential qualitative characteristics have been altered.If you need to exchange the size www.mood54.com will delivery your replacement item for free.
For further information please see Terms and Conditions.


Ordering

Please follow this procedure to place your order: select the product you prefer, choose colour and size and Add to Cart. An Order Summary will be then displayed; please choose whether to Proceed to Checkout, Continue Shopping, Update Shopping Cart or Clear Shopping Cart. When you click on "Proceed to Checkout" button you will be redirected on another page where you will need to specify if you are a Member or a Guest (please note that you’ll need to register in order to get promotions, to be able to use our Fast and Easy Checkout system or to access to your order history and status).Afterwards fill in your Billing Information page. If your delivery address is the same as your invoicing address you will be redirected to Shipping Method otherwise you will need to complete the Shipping Information Page first. Choose then your Payment Option, read carefully your order review and if you are happy with it please Place your Order. 
For further information please see Terms and Conditions.


Payment, Pricing & Promotions

Payments can be made by Paypal or credit/debit cards or bank transfer. We accept credit/debit cards that belong to the Visa, Visa Electron, VPAY Master Card and Maestro circuits.Please see www.paypal.com for information on PayPal payments.Prices are subject to changes. Check the final sale price before placing your order.Members will be advised by email (newsletter) of any offers or promotions.
For further information please see Terms and Conditions.


Viewing Orders

To be able to View your Orders you will need to login to "My Account" with your username and password. If you do not have a username and a password please register. Once you are logged in your recent orders will be display on your monitor otherwise choose "My Order" from the top bar.


Updating Account Information

To be able to update your account information you will need to login to "My Account" with your username and password. If you do not have a username and a password please register. Once you are logged in your personal page will be display on your monitor. You can choose to edit your personal information from your Account Dashboard or from your Account Information section on the top bar.