Returns

Welcome to your Return Area

If you are not satisfied with your purchase and you wish to exchange or return one or more products, please enter the order number and your email address.

If you are a "Registered Customer" you could access with your credential to have a full control of your orders and returns. Please follow this link.

 


RETURN AND EXCHANGE POLICY

We promise to refund any items that you are not completely happy with when you return it to us in saleable condition.

We have the right to check and value the conditions of the returned merchandise, establishing possible additional charges required for the relisting of returned items

We will refund the price you purchased your item at.

We have the right not to accept returned item which are missing their identification tag and /or warranty seal, which have been damaged, worn, washed or if their essential qualitative characteristics have been altered. Unwanted items must be returned in the same conditions as originally sent and in a suitable and anti-tampering packaging

To get your return authorization number please sign into your account on the website or select the return option by clicking on the Customer  Service button on the top bar. You will receive an email from Mood54.com with instructions for the return shipment.

If the return package is shipped using a different courier than the one provided, all consequent costs will be the client’s responsibility.

You can return any item for a refund within 14 calendar days of receiving your original order. This means the return request and the date of postage must be within 14 calendar days from the receipt of the goods. If not, we could refuse your return at our discretion.

For extra-EU returns that are not free because the order does not exceed the amount of €1500, we recommend you use your local mail service for that purpose.

Please note that in case of an extra-EU return we may deduct custom duties from the amount to be refunded.

Our returns policy does not affect your statutory rights in respect of defective products.

 

 

 

Returns from zone 1 and zone 2 are always FREE. Please note that return shipment is FREE when shipped using the courier provided by Mood54.COM.

Returns from zone 3, zone 4, zone 5 and zone 6 are FREE only for orders over €1500.

 

Shipping zones