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a. Your parcel will be delivered by DHL or UPS within 4 to 6 working days following order confirmation. Please allow up to 2 additional days for rural postcodes.
However, sometimes during sale periods or other busy periods, deliveries may take longer. If this time has passed and you have still not received your parcel please contact our Customer Services at firstname.lastname@example.org.
Mood54.com shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond its control.
b. You can track the progress of your order through the information available on DHL or UPS courier website www.dhl.com or www.ups.com by using your tracking code or your Airway Bill Number
c. Deliveries fees will vary according to your country zone:
Deliveries within zone 1 will amount to €7, unless otherwise specified. We offer free delivery for orders over €100 in a single transaction.
Deliveries within zone 2 will amount to €20, unless otherwise specified. We offer free delivery for orders over €400 in a single transaction.
Deliveries within zone 3 countries will amount to €35, unless otherwise specified. We offer free delivery for orders over €1500 in a single transaction
Deliveries within zone 4 countries will amount to €70. We offer free delivery for orders over €1500 in a single transaction.
Deliveries within zone 5 countries will amount to €80. We offer free delivery for orders over €1500 in a single transaction.
Deliveries within zone 6 countries will amount to €90. We offer free delivery for orders over €1500 in a single transaction.
d. If you have a parcel which is undeliverable you will always receive a reminder. If the courier will be unable to deliver your parcel after two attempts, you will receive an unclaimed good advice and you will have to collect your parcel yourself from the courier storage. Alternately you can access to the courier Re-delivery service at your expenses. Storage costs won't be charged up to the second day. From the third day onwards storage costs will be at your expenses and you will then be charged €15 to cover the costs we have incurred in connection with the undeliverable parcel.
e. Shipments outside the EU are tax free but are subject to import taxes and duties (DDU - Delivery Duties Unpaid). Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
f. As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from Mood54.com are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.
g. Products must be checked at the moment of delivery; you have the right to raise any complain that appear justified, including the possibility of refusing a package which has been opened or which has been damaged. Complaints should be addressed to 1954 ITALIAN STYLE Srl, Via Appia 990, 00178 Rome (Italy) or by email to email@example.com
h. In some cases the recipient of the goods might be contacted by their local Customs Service. This can be for customs duty or simply because they need a permission and/or a statement from the recipient in order to proceed with customs clearance.
i. In case the goods can not be delivered because of the recipient's lack of communication with their local Customs Service, the goods will return to the sender after 5 business days. The goods will become property of the seller again, and it will not be possible to receive a refund for the purchase.
l. Please note that in case a parcel, at delivery, is refused without any valid argumentation and has to be returned to the shipper, from the amount to be refunded will be deducted any amount paid to Italian Customs for the customs clearance and both shipping fees (original and return shipment).
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